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Renee and Jaye Phillippi
"December 20, 2007
Dear Bobbie,
I wanted to drop you a note to let you know about our experience with Emerald Dunes Real Estate.
First, let me tell you, we thought we must be the pickiest people around. We had doubts about even finding a home because we had walked away from two closings in the six months prior to calling your office. We had worked with another realtor in town as well as working with a builder. Both of these were terrible experiences.
When we called your office, someone took down the information on what we were looking for and within an hour, we had received a call back from Kurt Buchanan and had a list of homes that we could go ´look at on our own.ˇ It was clear that Kurt and everyone at your agency were interested in helping us find a home, not about how much they were going to make on what we bought. What a refreshing change!
We continued to work with Kurt Buchanan and would recommend him to anyone who is looking for a home. If you think you are too picky or that someone ´just wouldn˙t understandˇ the kind of neighborhood you are looking for, then you are wrong. Kurt˙s your man!
Being on a very tight time schedule, we even looked at 28 homes in one day. Kurt had a genuine smile on his face the whole day. When we stopped and had lunch, it was clear that Kurt was committed to doing whatever it would take to help us find just the right home in the neighborhood that was right for us. He also knew by lunch time, just what we were looking for.
Kurt communicated with us daily many times several times a day. I felt that I could ask Kurt anything without sounding dumb about the process and I knew he would get the answer if he did already have it. We learned about short sales and how something like that might work for us.
Everyone at your office was helpful and pleasant and I appreciated the fact that any time I called the office or Kurt, I felt I was important and not just another person looking for a house.
We love our new home and our neighborhood. We feel as though Kurt will always be a friend and if or when we decide to sell, we˙ll be working with Kurt and Emerald Dunes Real Estate again.
Please feel free to post this entire letter or any part on your website. We are happy to give personal recommendations as well should you have someone who would like to speak with us, you have our information.
Thanks again!
Renee and Jaye Phillippi
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